Return & Refund Policy

At Cocci Lorenzo, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our Return & Refund Policy below.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact. Items that are damaged, altered, or used after delivery will not be accepted.

Non-Returnable Items

Sale items, clearance products, gift cards, customized products, and personalized items are not eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to an incorrect or defective product sent by us.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery and provide clear photos as proof. We will arrange a replacement or issue a refund after verification.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service, as Cocci Lorenzo is not responsible for lost return shipments.

Order Cancellation

Orders can only be canceled before they are shipped. Once the order has been dispatched, cancellation is not possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our website at https://cocci-lorenzo.com.